Return & Refund Policy - Eastern Liquidations

Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or worn items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or liquids or gases.
Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@easternliquidations.store and send your item to: 129 N 3rd Street #6 Sterling CO 80751.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 129 N 3rd Street #6, sterling co 80751
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@easternliquidations.store or via text at 3034347554

Acceptable Use Policy Last Update Status: Updated October 2022

1. Eastern Liquidations is committed to protecting ‘s employees, partners and the company from illegal or damaging actions by individuals, either knowingly or unknowingly. Internet/Intranet/Extranet-related systems, including but not limited to computer equipment, mobile devices, software, operating systems, storage media, network accounts providing electronic mail, WWW browsing, and FTP, are the property of . These systems are to be used for business purposes in serving the interests of the company, and of our clients and customers during normal operations. Effective security is a team effort involving the participation and support of every employee and affiliate who deals with information and/or information systems. It is the responsibility of every computer user to know these guidelines, and to conduct their activities accordingly. 2. Purpose The purpose of this policy is to outline the acceptable use of computer equipment and other electronic devices at . These rules are in place to protect the employee and . Inappropriate use exposes to cyber risks including virus attacks including ransomware, compromise of network systems and services, data breach, and legal issues. 3. Scope This policy applies to the use of information, electronic and computing devices, and network resources to conduct business or interact with internal networks and business systems, whether owned or leased by , the employee, or a third party. All employees, contractors, consultants, temporary, and other workers at and its subsidiaries are responsible for CONSENSUS POLICY RESOURCE COMMUNITY © 2022 SANS™ Institute exercising good judgment regarding appropriate use of information, electronic devices, and network resources in accordance with policies and standards, and local laws and regulation. Exceptions to this policy are documented in section 5.2 This policy applies to employees, contractors, consultants, temporaries, and other workers at , including all personnel affiliated with third parties. This policy applies to all equipment that is owned or leased by . 4. Policy 4.1 General Use and Ownership 4.1.1 proprietary information stored on electronic and computing devices whether owned or leased by , the employee or a third party, remains the sole property of . You must ensure through legal or technical means that proprietary information is protected in accordance with the Data Protection Standard. 4.1.2 You have a responsibility to promptly report the theft, loss, or unauthorized disclosure of proprietary information. 4.1.3 You may access, use or share proprietary information only to the extent it is authorized and necessary to fulfill your assigned job duties. 4.1.4 Employees are responsible for exercising good judgment regarding the reasonableness of personal use. Individual departments are responsible for creating guidelines concerning personal use of Internet/Intranet/Extranet systems. In the absence of such policies, employees should be guided by departmental policies on personal use, and if there is any uncertainty, employees should consult their supervisor or manager. 4.1.5 For security and network maintenance purposes, authorized individuals within may monitor equipment, systems, and network traffic at any time, per Infosec’s Audit Policy. 4.1.6 reserves the right to audit networks and systems on a periodic basis to ensure compliance with this policy. 4.2 Security and Proprietary Information 4.2.1 All mobile and computing devices that connect to the internal network must comply with the Minimum Access Policy. 4.2.2 System level and user level passwords must comply with the Password Policy. Providing access to another individual, either deliberately or through failure to secure its access, is prohibited. CONSENSUS POLICY RESOURCE COMMUNITY © 2022 SANS™ Institute 4.2.3 All computing devices must be secured with a password-protected lock screen with the automatic activation feature set to 10 minutes or less. You must lock the screen or log off when the device is unattended. 4.2.4 Postings by employees from a email address to newsgroups or other online platforms, should contain a disclaimer stating that the opinions expressed are strictly their own and not necessarily those of , unless posting is during business duties. 4.2.5 Employees must use extreme caution when opening email attachments received from unknown senders, which may contain malware. 4.3 Unacceptable Use The following activities are, in general, prohibited. Employees may be exempted from these restrictions during their legitimate job responsibilities (e.g., systems administration staff may have a need to disable the network access of a host if that host is disrupting production services). Under no circumstances is an employee of authorized to engage in any activity that is illegal under local, state, federal or international law while utilizing -owned resources. The lists below are by no means exhaustive but attempt to provide a framework for activities which fall into the category of unacceptable use. 4.3.1 System and Network Activities The following activities are strictly prohibited, with no exceptions: 1. Violations of the rights of any person or company protected by copyright, trade secret, patent or other intellectual property, or similar laws or regulations, including, but not limited to, the installation or distribution of “pirated” or other software products that are not appropriately licensed for use by . 2. Unauthorized copying of copyrighted material including, but not limited to, digitization and distribution of photographs from magazines, books or other copyrighted sources, copyrighted music, and the installation of any copyrighted software for which or the end user does not have an active license is strictly prohibited. 3. Accessing data, a server, or an account for any purpose other than conducting business, even if you have authorized access, is prohibited. 4. Exporting software, technical information, encryption software or technology, in violation of international or regional export control laws, is illegal. The appropriate management should be consulted prior to export of any material that is in question. 5. Introduction of malicious programs into the network or server (e.g., viruses, worms, trojan horses, ransomware, etc.). CONSENSUS POLICY RESOURCE COMMUNITY © 2022 SANS™ Institute 6. Revealing your account password/passphrase to others or allowing use of your account by others. This includes family and other household members when work is being done at home. 7. Using a computing asset to actively engage in procuring or transmitting material that is in violation of sexual harassment or hostile workplace laws in the user’s local jurisdiction. 8. Making fraudulent offers of products, items, or services originating from any account. 9. Making statements about warranty, expressly or implied, unless it is a part of normal job duties. 10.Effecting security breaches or disruptions of network communication. Security breaches include, but are not limited to, accessing data of which the employee is not an intended recipient or logging into a server or account that the employee is not expressly authorized to access, unless these duties are within the scope of regular duties. For purposes of this section, “disruption” includes, but is not limited to, network sniffing, ping floods, packet spoofing, denial of service, brute-forcing accounts, and forged routing information for malicious purposes. 11.Port scanning or security scanning is expressly prohibited unless prior notification to the Infosec Team is made. 12.Executing any form of network monitoring which will intercept data not intended for the employee’s host, unless this activity is a part of the employee’s normal job/duty. 13.Circumventing user authentication or security of any host, network, or account. 14.Introducing honeypots, honeynets, or similar technology on the network. 15.Interfering with or denying service to any user other than the employee’s host (for example, denial of service attack). 16.Using any program/script/command, or sending messages of any kind, with the intent to interfere with, or disable, a user’s terminal session, via any means, locally or via the Internet/Intranet/Extranet. 17.Providing information about, or lists of, employees to parties outside . 4.3.2 Email and Communication Activities When using company resources to access and use the Internet, users must realize they represent the company. Whenever employees state an affiliation to the company, they must also clearly indicate that “the opinions expressed are my own and not necessarily those of the company”. Questions may be addressed to the IT Department 1. Sending unsolicited email messages, including the sending of “junk mail” or other advertising material to individuals who did not specifically request such material (email spam). CONSENSUS POLICY RESOURCE COMMUNITY © 2022 SANS™ Institute 2. Any form of harassment via email, telephone, text, or paging, whether through language, frequency, or size of messages. 3. Unauthorized use, or forging, of email header information. 4. Solicitation of email for any other email address, other than that of the poster’s account, with the intent to harass or to collect replies. 5. Creating or forwarding “chain letters”, “Ponzi” or other “pyramid” schemes of any type. 6. Use of unsolicited email originating from within ‘s networks of other Internet/Intranet/Extranet service providers on behalf of, or to advertise, any service hosted by or connected via ‘s network. 7. Posting the same or similar non-business-related messages to large numbers of Usenet newsgroups (newsgroup spam). 4.3.3 Blogging and Social Media 1. Blogging or posting to social media platforms by employees, whether using ’s property and systems or personal computer systems, is also subject to the terms and restrictions set forth in this Policy. Limited and occasional use of ’s systems to engage in blogging or other online posting is acceptable, provided that it is done in a professional and responsible manner, does not otherwise violate ’s policy, is not detrimental to ’s best interests, and does not interfere with an employee’s regular work duties. Blogging or other online posting from ’s systems is also subject to monitoring. 2. ’s Confidential Information policy also applies to blogging. As such, Employees are prohibited from revealing any confidential or proprietary information, trade secrets or any other material covered by ’s Confidential Information policy when engaged in blogging. 3. Employees shall not engage in any blogging that may harm or tarnish the image, reputation and/or goodwill of and/or any of its employees. Employees are also prohibited from making any discriminatory, disparaging, defamatory or harassing comments when blogging or otherwise engaging in any conduct prohibited by ’s NonDiscrimination and Anti-Harassment policy. 4. Employees may also not attribute personal statements, opinions or beliefs to when engaged in blogging. If an employee is expressing his or her beliefs and/or opinions in blogs, the employee may not, expressly, or implicitly, represent themselves as an employee or representative of . Employees assume any and all risk associated with blogging. 5. Apart from following all laws pertaining to the handling and disclosure of copyrighted or export-controlled materials, ’s trademarks, logos and any other intellectual property may also not be used in connection with any blogging or social media activity CONSENSUS POLICY RESOURCE COMMUNITY © 2022 SANS™ Institute 5. Policy Compliance 5.1 Compliance Measurement The Infosec Team will verify compliance to this policy through various methods, including but not limited to, business tool reports, internal and external audits, and feedback to the policy owner. 5.2 Exceptions Any exception to the policy must be approved by the Infosec team in advance. 5.3 Non-Compliance An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment. 6. Related Standards, Policies and Processes • Data Classification Policy • Data Protection Standard • Social Media Policy • Minimum Access Policy • Password Policy 7. Definitions and Terms The following definition and terms can be found in the SANS Glossary located at: https://www.sans.org/security-resources/glossary-of-terms/ • Blogging • Honeypot • Honeynet • Proprietary Information • Spam • Ransomware 8. Revision History Date of Change Responsible Summary of Change June 2014 SANS Policy Team Updated and converted to new format. Oct 2022 SANS Policy Team Updated and converted to new format.